Shipping & Returns Policy

Following are the terms and conditions that constitute our Shipping Policy.

​We offer FREE DELIVERY on all of our UK orders with no minimum order value. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or Public Holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Parcels are shipped with a Royal Mail Tracked and Signed service. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

We expect packages to be delivered within 2-3 working days after being dispatched and accepted into our couriers depot. Unforeseen circumstances may delay logistics and extend the delivery date of your order. If you require more information about your parcel please contact the courier directly who will be able to assist you further.

INTERNATIONAL SHIPPING POLICY

Following are the terms and conditions that constitute our International Shipping Policy.

Due to the current COVID-19 climate, our International customers may experience shipment delays depending on where your parcel is being delivered to. We are still accepting and processing International orders as normal.

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or Public Holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

We currently only ship parcels internationally to the United States and Canada. Please select your preferred currency at the bottom of our website to ensure our website is optimised to suit your country/region. Parcels shipped to the United States will be shipped with a Royal Mail Tracked and Signed service and will be delivered by your local United States Postal Service (USPS). Parcels shipped to Canada will be shipped with a Royal Mail Tracked service and will be delivered by your local Canada Post service. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

We expect packages to be delivered within 5-7 working days after being dispatched and accepted into our couriers depot. Unforeseen circumstances may delay logistics and extend the delivery date of your order. If you require more information about your parcel please contact your local courier directly who will be able to assist you further.

Please note, International Tracked and Signed shipments cannot be sent to PO Boxes or Pack Stations, as a signature cannot be obtain during delivery. 

If you are based in the United States, you may also purchase our collections at Flying Solo NYC by either visiting their store in New York or shopping online here.

We will be serving more countries in due course.

INTERNATIONAL CUSTOMS DUTIES & IMPORT TAX

International customers may be charged customs duties and import tax by their local Customs Authority when a parcel is received into their country. If these charges are applied to your parcel, the customer will be responsible to pay these charges to the authorities. You will not always be expected to pay customs duties or import tax as some countries obtain a "low-value threshold" where a fee is not required to release a shipment to its destination. It is important customers make themselves aware of all customs duties, import tax and thresholds that apply to their country.

Importing parcels outside of the UK always tenders customs inspection by the authorities when completing any International delivery. Saint Allure will provide all the required documents to ensure the Customs Authority can complete the clearance process. We are not responsible for how long it takes the Customs Authority to complete their checks through customs.

To help facilitate customs clearance we recommend that you provide your contact details when placing your order, such as your email address and contact number so that recipients are contactable by the Customs Authority in any instance when additional information is required.

Following are the terms and conditions that constitute our Returns & Exchange Policy.

​We can only accept items returned to us within 28 days from the date your order was dispatched. All items must be returned unworn and as new with the original tags still attached. Any orders returned with item(s) washed/damaged/used and/or tags removed will NOT be accepted and your return will be refused.

​Items purchased in the sale cannot be returned.

Our returns process is straightforward and easy. Simply complete our Returns Form here to submit your returns request. Upon completing the Returns Form we will check your details. If your returns request has been approved and you are eligible for a return, we will send you an email with instructions on how to package your parcel, along with our returns address. If your returns request does not comply with our Returns Policy, we will still notify you on the status of your order.

TOP TIP: Save money by re-using our mailing bag for your returns as it comes with two self-adhesive sealing strips!

​Please note; if you return your items outside of the 28 day period and have not been advised to return your items by our Customer Executive Team you will forfeit your item.

Unfortunately, we currently do not offer exchanges.

Last updated: 4th March 2022