Our returns process is straightforward and easy. Simply complete our Returns Form below to submit your returns request. Upon completing the Returns Form we will check your details. If your returns request has been approved and you are eligible for a return, we will send you an email with instructions on how to package your parcel, along with our returns address. Please ship your parcel back to our Returns Hub. If your returns request does not comply with our Returns Policy, we will still notify you on the status of your order. Failing to complete our Returns Form will diminish your returns process and refund. It is imperative that you provide the correct order details when completing the form to successfully process your return.
It is the customers responsibility to adhere to any postage costs when returning parcels back to our Returns Hub. We advise that you use a tracked and/or recorded delivery service, as unfortunately we cannot be held responsible for any parcels that do not reach us.
Unfortunately, we currently do not offer exchanges.
If you require further information about our Returns & Exchange Policy, please visit our FAQ's here or contact us at firstname.lastname@example.org.