SHIPPING & RETURNS
Following are the terms and conditions that constitute our Shipping Policy.
We offer FREE DELIVERY on all of our orders with no minimum order value. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or Public Holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Parcels are shipped with a tracked service. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
We expect packages to be delivered within 2-3 working days after being dispatched and accepted into our couriers depot. Unforeseen circumstances may delay logistics and extend the delivery date of your order. If you require more information about your parcel please contact the courier directly who will be able to assist you further.
INTERNATIONAL SHIPPING POLICY
We endeavour to introduce International Shipping in 2022.
RETURNS & EXCHANGE POLICY
Following are the terms and conditions that constitute our Returns & Exchange Policy.
We can only accept items returned to us within 28 days from the date your order was dispatched. All items must be returned unworn and as new with the original tags still attached. Any orders returned with item(s) washed/damaged/used and/or tags removed will NOT be accepted and your return will be refused.
Items purchased in the sale cannot be returned.
Our returns process is straightforward and easy. Simply complete our Returns Form here to submit your returns request. Upon completing the Returns Form we will check your details. If your returns request has been approved and you are eligible for a return, we will send you an email with instructions on how to package your parcel, along with our returns address. If your returns request does not comply with our Returns Policy, we will still notify you on the status of your order.
TOP TIP: Save money by re-using our mailing bag for your returns as it comes with two self-adhesive sealing strips!
Please note; if you return your items outside of the 28 day period and have not been advised to return your items by our Customer Executive Team you will forfeit your item.
Unfortunately, we currently do not offer exchanges.
Last updated: 21st December 2021